Subject: Re: VIP services at the airports of Iran From: commercial Date: 30/05/2023, 02:57 To: Vaba Content Dear Oksana, Please find following information for your data request. 1. Rate of CIP lounge for arrival/departure passengers is 80.00 USD/leg/person Our arrangement: 20.00 USD/person (IKA) Our arrangement: 50.00 USD/person (other international airports) c. Children above 2 years old normally counted one. 2. There is no time limit but it should be in the arrival or departure flights normal turn around. For extended stay one may talk in person and arrange some further hours to stay. Group rates can be discounted. 3. Yes, personal transportation to/from Lounges from/to the ramp is included in CIP service charges at all airports. 4. Yes, passengers are met by their sign names. 5. Tea/coffee, nonalcoholic beverages, TVs, service rooms are available and will be served free of charge and included. 6. Strange question! Can not understand “left or right of airport”. CIP Lounges are inside airports and have access to both departure terminals and airside as well so they can serve both departing and arriving passengers. 7. We can arrange services for Tehran airports within 24 hours but within 48 hours for other airports. 8. We charge 10% reservation charge (Minimum USD 100.00) if flights to be cancelled after quoted hours. We it will help your planning. -------- Original message -------- From: Vaba Content Date: 30/05/2023 12:09 (GMT+03:30) To: commercial Subject: Re: VIP services at the airports of Iran Dear team, Still waiting for the feedback from you, please update us on the request we sent you before. Thank you! -- Best Regards, Oksana Sidorova Content Manager phone: +7 (495) 790-05-75 E-mail: content@vaba.io Moscow, Presnenskaya quay, 12, 45th fl. "Federation Tower" Complex, West Tower 29.05.2023, 12:27, "Vaba Content" : Dear team, Thank you for the response! We are interested in your CIP service at the mentioned airports (Tehran, Mashhad, Isfahan, Tabriz, Shiraz, Bandar Abbass, Kish and Zahedan) and we have a few additional questions: 1) could you please send the rates for the service for adults/children/infants? 2) how many hours of staying in CIP lounge is included in the price? Is it possible to extand the staying for extra charge? How much would be the price? 3) Is personal transportation to/from aircraft from CIP also included in the price? Or this oprion is available only for additional charge? If so, how much is it? 4) Does the agent usually meet the passengers with a name sign? 5) what amenities are available andincluded in the price at CIP-lounge (wi-fi, tv, bar, etc.)? 6) please inform about the location of CIP lounges at the airports (is it on the left or on the right side inside the airport building, does it have the separate entrance? or is it in a separate building?) 7) please advice do you apply surcharge in case if we make the reservation urgently (for example only 24 hours before the service)? How much it would be? 8) please inform about your cancellation terms - are you going to apply a fine in case is we are cancelling the reservation for example only 2 or 1 day in advance? Looking forward to hear from you! -- Best Regards, Oksana Sidorova Content Manager phone: +7 (495) 790-05-75 E-mail: content@vaba.io Moscow, Presnenskaya quay, 12, 45th fl. "Federation Tower" Complex, West Tower 27.05.2023, 10:47, "commercial" : Dear Oksana, Let me thank you for your detailed email. We, at Safiran Airport Service, normally provide ground handling and flight support services to cargo and passenger flights at all international airports in Iran, however we can manage and arrange tailored services to our customers especially when we are awarded for all other services such as handling, fueling, etc. as well. It looks that you are interested in kind of welcome services such as Marhaba and Meet & Assist for passengers arriving or departing on commercial flights. In this case, please find following information hopping it will help: 1. We can arrange such services in Irania International Airports such as in Tehran, Mashhad, Isfahan, Tabriz, Shiraz, Bandar Abbass, Kish and Zahedan. For further international airports information in Iran, you may refer to AIP’s for I.R. Iran. Ther are CIP Lounges at those airports only. 2. At other domestic flights you mentioned too many of such airports in your email, we can arrange escorting teams to be attached to your passenger groups to facilitate arrival/departure formalities, city transportation, hotel booking, etc. 3. Invoice for such services shall included actual costs such as CIP Lounges and/or Transportation plus our surcharge depending on the size of the group we are receiving. 4. Yes, VAT is 9% to total invoice and shall be added to the final figures. 5. We perform all fast-track formalities if passenger use CIP services. These services include passport checks, baggage handling (any number), porters and accompanying to city taxies. 6. Especial services may be arranged for transit passengers through CIP services as well. Normally, transit passengers check their luggage to their final destination, but if the may have mistaken, Our CIP crew can assist them by having baggage tags available. 7. Meeting point at CIP users is immediately after aircraft offboard on ramps. Meeting point for departure passengers are CIP lounges which are available for all users. Departure passengers can be picked up at their hotels if city taxi is requested as well. 8. You will receive name and a mobile telephone number for any requested services to call if required. 9. We are a ONE-WINDOW 24/7-hour company and we will receive your orders at our commercial department 10. You will receive a pre-invoice for such especial pack of services and should be settled before the flights. Remaining balance shall be adjusted after the operation. 11. You will be charged for incurred charges (if any) for any cancellation of orders. Please do not hesitate to contact for any further inquires. Take care and thanks for your contacts. -------- Original message -------- From: Vaba Content Date: 26/05/2023 12:17 (GMT+03:30) To: ops@safiranas.com, commercial@safiranas.com Subject: Re: VIP services at the airports of Iran Dear team, Still waiting for the feedback from you, please update us on the request we sent you before. Thank you! -- Best Regards, Oksana Sidorova Content Manager phone: +7 (495) 790-05-75 E-mail: content@vaba.io Moscow, Presnenskaya quay, 12, 45th fl. "Federation Tower" Complex, West Tower 25.05.2023, 14:11, "Vaba Content" : Dear Safiran Airport Services Team! My name is Oksana, I'm contacting you on a behalf of VABA booking system that provides a booking for VIP services at airports for our clients. I'm sending this email regarding your VIP passengers assistance services for travelers of commercial flights at the airports on the territory of your presence. We are checking the airports in Iran and we would like to cooperate with you in this direction if it is possible. We would like to check if you are servicing this list of airports: ABD - Abadan Ayatollah Jami ACZ - Zabol ADU - Ardabil AJK - Arak AWZ - Ahvaz AZD - Yazd BDH - Bandar Lengeh BJB - Bojnord BND - Bandar Abbas BUZ - Bushehr CQD - Shahrekord Shohada GBT - Gorgan GSM - Qeshm ​​​​​​​HDM - Hamadan ​​​​​​​IFN - Isfahan Shahid Beheshti ​​​​​​​JAR - Jahrom ​​​​​​​KER - Ayatollah Hashemi Rafsanjani ​​​​​​​KHD - Khorramabad ​​​​​​​KIH - Kish KSH - Kermanshah LFM - Lamerd LRR - Larestan ​​​​​​​MHD - Mashhad Shahid Hasheminejad ​​​​​​​OMH - Urmia Shahid Bakeri PGU - Persian Gulf RAS - Rasht RUD - Shahroud RZR - Ramsar SDG - Sanandaj SRY - Sari Dasht-e Naz SXI - Sirri Island ​​​​​​​ SYZ - Shiraz TBZ - Tabriz Shahid Madani THR - Mehrabad XBJ - Birjand YES - Yasuj ZAH - Zahedan ZBR - Chabahar Konarak Could you please inform us at which airports your services are available (Meet&Greet / Meet&Assist, Fast track, Full VIP/CIP service, etc.)? Maybe you also servicing other airports which are not in the list? Could you provide us with the details and prices? Is VAT already included in the given price? Do you have special rates for children? Is service free of charge for infants up to 2 years old? What formalities and procedures are included within the service? Does the agent assist to pass all formalities faster? Is porter service included in the price? How many units of luggage (per person/per booking) the porter is able to assist with? Is the lounge access included in the price? If passenger already has access to another third party lounge, can you escort him to that lounge and then pick up after for boarding in the meet & greet service? Do you operate both domestics and international flights? If you have airports with domestic flights only, please indicate them. Is it possible to order this service for a transit flight passenger? Or service is available only as arrival + departure (meaning the passenger would have to leave transit zone and claim luggage)? Please indicate the meeting points for departure and arrival service. Does the agent usually meet the passengers with a name sign? Please share the contact phone number for passengers use in case of urgent cases. How can we book the service? Please share the e-mail address for booking requests. Can we pay with our corporate credit card? What are other payment methods? Do you have an urgent rate for this service? Is there an extra surcharge for urgent request? If so, how much is it? Please advise your cancellation policy. Thank you in advance! -- Best Regards, Oksana Sidorova Content Manager phone: +7 (495) 790-05-75 E-mail: content@vaba.io Moscow, Presnenskaya quay, 12, 45th fl. "Federation Tower" Complex, West Tower