Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 From: "OPS" Date: 18/01/2023, 08:12 To: "'Flight Operations'" CC: Dear Tatiana The time of the FPL has been updated. linkd2ew signature2 From: Flight Operations [mailto:fltops@ac-vzlet.com] Sent: Wednesday, January 18, 2023 7:36 PM To: OPS Cc: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear R.Askari, Pls confirm fpl delayed accordingly Thanks and Best regards -- Tatiana | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com From: OPS Sent: Wednesday, January 18, 2023 7:03 PM To: Flight Operations Cc: ops@safiranas.com Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Tatiana Passengers have now arrived at the airport. linkd2ew signature2 From: Flight Operations [mailto:fltops@ac-vzlet.com] Sent: Wednesday, January 18, 2023 7:21 PM To: ops Cc: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear colleagues, Kindly adv flt status,do we have to dla fpl? Thanks and Best regards -- Tatiana | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com From: ops Sent: Wednesday, January 18, 2023 4:48 PM To: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Tatiana Well received the below attachment. The crew also arrived in the airport a few minutes ago. -------- Original message -------- From: Flight Operations Date: 18/01/2023 16:53 (GMT+03:30) To: ops Cc: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear R.Askari, Pls print attached docs for crew RA67245 Thanks and Best regards -- Tatiana | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com From: ops Sent: Wednesday, January 18, 2023 4:09 PM To: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Tatiana The RAS outbound FPL filed and accepted for 1530UTC. Also crew left the hotel now for airport. Image removed by sender. -------- Original message -------- From: Flight Operations Date: 18/01/2023 16:01 (GMT+03:30) To: ops Cc: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear R.Askari, Please send us FPL ACK Thanks and Best regards -- Tatiana | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com From: ops Sent: Wednesday, January 18, 2023 2:29 PM To: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander Let us explain this way; the F/A was in contact to Catering Supplier directly. We had no idea what had happened between them. Just we arranged payment for catering what was provided by hotel and when crew went to the aircraft, we realized there was another order as well. What has happened between the F/A and the catering supplier was only between them and we were out of the deal. If there was no acknowledgement from supplier or any other problem, it’s not our fault. Your flight attendant order catering and refused to accept it at the cabin door and it’s obvious that Operator has to pay for it since they cannot use it for other flights. We hope that the explanation is complete. Image removed by sender. Image removed by sender. -------- Original message -------- From: AC-VZLET OPS Date: 18/01/2023 14:06 (GMT+03:30) To: ops@safiranas.com Cc: fltops@ac-vzlet.com Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Mr. Askari, We have only one question left to clarify: did caterer sent "go ahead" in reply to the order quote? What if they've quoted USD25000? If yes, then Operator has no other way, but to pay for. Thank you. Regards, Alexander | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com ================================== RAE ==================================== From: (ops@safiranas.com) Sent: 18,Jan 2023 09:32 TO: Flight OperationsFlight Operations (fltops@ac-vzlet.com) Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander The catering department explains that the F/A first requested the menu directly via email, which was sent it to her, and then she sent the order to them, and they also prepared it according that order. Since it is customary in most private flights, the flight attendants order catering to the IranAir catering and also order some food from the hotel restaurant. This has also caused that there is no doubt in her order. From: AC-VZLET OPS Sent: Wednesday, January 18, 2023 12:45 To: ops@safiranas.com Cc: fltops@ac-vzlet.com Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Mr. Askari, Thank you, but we still need some clarification. Normal procedure for catering order is: request from operator - quote from caterer - confirmation of the quote from client. Has that been done or caterer only received an email and prepared the order? We need this information for the client. Thank you. Regards, Alexander | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com ================================== RAE ==================================== From: (ops@safiranas.com) Sent: 18,Jan 2023 09:07 TO: Flight OperationsFlight Operations (fltops@ac-vzlet.com) Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander The Iran Air catering department explained that the F/A had sent a catering order via email the previous day and the catering department had prepared it, but today she refused to deliver it, and it was not possible to cancel it. Its invoice will be sent you through accounting department in final operation. From: ops Sent: Wednesday, January 18, 2023 07:43 To: Flight Operations Subject: Re: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander This issue will be following up. -------- Original message -------- From: Flight Operations Date: 18/01/2023 07:30 (GMT+03:30) To: ops , Flight Operations Subject: Re: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Mr. Askari, Could you please check if that order been acknowledged, quoted, and confirmed by flight attendant? as normal procedure take these steps, not just sending an email. Standing by for your kind reply. Thank you, Best regards, Alexander From: ops Sent: Wednesday, January 18, 2023 7:57:00 AM To: Flight Operations Subject: Re: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander The F/A has emailed the catering order to Iran Air Catering Company and they have also prepared it. -------- Original message -------- From: Flight Operations Date: 18/01/2023 07:04 (GMT+03:30) To: ops , Flight Operations Subject: Re: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Mr. Askari, Initially, order was sent to catering company. But since no reply was received from them (not even an ack), order has been placed in hotel. Catering company did not share a quotation either Thank you. Best regards, Alexander Get Outlook for Android From: ops Sent: Wednesday, January 18, 2023 7:28:36 AM To: Flight Operations Subject: Re: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander The catering order has already sent to the catering department through the F/A. -------- Original message -------- From: Flight Operations Date: 18/01/2023 06:46 (GMT+03:30) To: ops , Flight Operations Subject: Re: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Mr. Askari, As has been indicated in our request, catering order was placed in the Espinas hotel, we asked you to pay for it. Please advise why now additional same order from airport catering company has been delivered on onboard? Thank you Beat regards, Alexander From: ops Sent: Wednesday, January 18, 2023 6:51:12 AM To: Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander Catering from the hotel has paid. -------- Original message -------- From: Flight Operations Date: 18/01/2023 05:26 (GMT+03:30) To: OPS Cc: ops@safiranas.com, Flight Operations Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear colleagues, Please URGENTLY advise if catering from the hotel has been paid. Thank you. Best regards, Alexander Flight Operations Avia Center Vzlet LLC E: fltops@ac-vzlet.com M: +7 987 232 39 80 From: Flight Operations Sent: 18 January, 2023 1:39 To: OPS ; Flight Operations Cc: ops@safiranas.com Subject: Re: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear colleagues, good morning! As per the crew, no one from you has paid for the catering from the hotel, so it is not released by the restaurant. Please urgently contact them as crew is ready to leave to the airport. Thank you. Best regards, Alexander From: OPS Sent: Tuesday, January 17, 2023 10:21:04 PM To: Flight Operations Cc: ops@safiranas.com Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Alexander We will do the same. From: AC-VZLET OPS [mailto:fltops@ac-vzlet.com] Sent: Tuesday, January 17, 2023 9:42 PM To: fltops@ac-vzlet.com; ops@safiranas.com Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Mr.Askari and team, Please confirm below services and arrange print-out and over to the crew of attached documents. Thank you. Regards, Alexander | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com ================================== RAE ==================================== From: Flight Operations (fltops@ac-vzlet.com) Sent: 17,Jan 2023 17:29 TO: OPSOPS (ops@safiranas.com) Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear colleagues, Pls confirm catering arrangements for OIII and fuel uplift for OIGG Thanks and Best regards -- Tatiana | OPS AVIA CENTER VZLET LLC | Kazan, Russia T: +7 987 232 3980 | e-mail: fltops@ac-vzlet.com From: OPS Sent: Tuesday, January 17, 2023 7:04 PM To: Flight Operations Cc: ops@safiranas.com Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 Dear Artur We will send the following order to the catering department for preparation, and at 5 o'clock tomorrow morning, a crew car will be ready to go to the airport from the hotel. From: AC-VZLET OPS [mailto:fltops@ac-vzlet.com] Sent: Tuesday, January 17, 2023 6:51 PM To: ops@safiranas.com Cc: fltops@ac-vzlet.com Subject: RE: RA67245/HNDL REQ OIII+OIGG/16-18JAN/TRIP No. AC253366788 DEAR COLLEAGUES, BELOW IS CATERING ORDER FROM OIII. THE CATERING WAS REQUESTED BY OUR F/A FROM ESPINAS PALACE HOTEL! YOU NEED TO COORDINATE THERE FOR ARRANGING PAYMENT THROUGH YOUR SIDE. CONTACT PHONE: +90 543 970 19 76 SELAMI DATE AND TIME OF READINESS IS 05.00 AM ESPINAS PALACE HOTEL CONTACT PHONE: ...