Subject: Re:[## 268419 ##] m/t Remy\\ Vessel Internet Connection From: Support World-Link Date: 28/08/2023, 12:22 To: "master" CC: "'capt. gautam bhalla marine superintendent'" , "'capt. mike operation - owner'" , "'mohammed shafi procurement officer 2'" , "'omkar sawant crewing manager 4'" , "'safety officer'" , "'technical director oleg'" , "'tsi avinash singh'" , "'vladislav technical assistant'" , "'cso / dpa'" , "'maxim it engineer'" Reply-to: support@wlnet.com Dear Captain Good day We had an unscheduled maintenance, please test now and let us know if able now or still the same. Apologies for the inconvenience, also we will look into the backunit issue as well. Kind Regards, Andres Deroux | Support Engineer Support Hotline 24/7 Cyprus: +357-25-877-565 Ext. 2212 USA: +1-202-754-8212 ​Argentina: +54-11-39894077 support@wlnet.com ​ ---- on Mon, 28 Aug 2023 14:01:15 -0500 "master" wrote ---- Dear Sirs Good day, Kindly note that again VSAT of vessel probably has lost signal and connected the vessel online over Backup - Iridium. Because not has internet connection at all. Vessel request some time for urgent communication and lose time for connection through internet and VSAT phone. Same was 10 days ago. Please update vessel configuration of VSAT and send to vessel Instruction Manual for vessel installation in order to check and manual connect the VSAT online – the main system if has the lose signal, or the necessary to change manually Satellite Spot Area from the board vessel if will necessary. Because in auto mode some time has lose the signal. Thanking you in advance Warm & Best Regards, Capt. Oleksandr Vermiyenko Master of M.T. Remy Tel Vsat: +35725030094 Iridium: +881677131783 E mail: master@remy.shipmail.net SeaArt_sign From: master Sent: 18 August 2023 13:40 To: 'Support World-Link' Cc: 'capt. gautam bhalla marine superintendent' ; 'capt. mike operation - owner' ; 'mohammed shafi procurement officer 2' ; 'omkar sawant crewing manager 4' ; 'safety officer' ; 'technical director oleg' ; 'tsi avinash singh' ; 'vladislav technical assistant' ; 'cso / dpa' ; 'maxim it engineer' Subject: RE: [## 264512 ##] m/t Remy\\ Vessel Internet Connection Dear Rafael Good day, Thanks a lot for your message, well noted. Please update vessel configuration of VSAT and send to vessel Instruction Manual for vessel instalation in order to check and manual connect the VSAT online – the main system if has the lose signal, or the necessary to change manually Satellite Spot Area from the board vessel if will necessary. Thanking you in advance Warm & Best Regards, Capt. Oleksandr Vermiyenko Master of M.T. Remy Tel Vsat: +35725030094 Iridium: +881677131783 E mail: master@remy.shipmail.net SeaArt_sign From: Support World-Link Sent: 18 August 2023 13:07 To: master Cc: capt. gautam bhalla marine superintendent ; capt. mike operation - owner ; mohammed shafi procurement officer 2 ; omkar sawant crewing manager 4 ; safety officer ; technical director oleg ; tsi avinash singh ; vladislav technical assistant ; cso / dpa ; maxim it engineer Subject: Re:[## 264512 ##] m/t Remy\\ Vessel Internet Connection Dear Captain, Good Day, We are currently checking and we will revert to you once we have an update. However, we found out that the vessel was online over Backup - Iridium. Kind Regards, Rafael Efstathiou | Support Engineer Spatharikou 8, Limassol 4004, Cyprus Support Hotline 24/7 Cyprus: +357-25-877-565 Ext. 2208 USA: +1-202-754-8212 Singapore: +65-3159-3849 Argentina: +54-11-39894077 support@wlnet.com ---- on Fri, 18 Aug 2023 11:08:39 +0300 "master" wrote ---- Dear Sirs Good day, Please be advised that since 16/08/2023 PM, when is changed vessel internet system configuration (as attached), from that time Internet connection not working on board (e-mail is working, but internet not). Have checked visually on the VSAT installation , all the time lose the signal connection (1 minutes working – 2 minutes not working and that cycles all the time since 16/08/23 PM). Please send to vessel the instruction/operation manual for VSAT instalation on board, maybe possible to change the manually Satellite Spot Area (Like on another vessels, where I can catch satellite manually, not in auto mode only) Also kindly check the configuration of vessel instalation, because the VSAT phones not working as well and advise Thanking you in advance Warm & Best Regards, Capt. Oleksandr Vermiyenko Master of M.T. Remy Tel Vsat: +35725030094 Iridium: +881677131783 E mail: master@remy.shipmail.net SeaArt_sign